Retrieve username

Retrieve username after receiving the code

1. Click “Can’t log in?” on the login page


2. Select “I have received the verification code(s) and want to retrieve my username now” and click “Continue”

3. Enter the information required and click “Confirm”

4. Enter the verification code shown in the email

If you have registered your mobile number in your account, select “Yes” and click “Next”

5. Enter your registered mobile number and click “Next”

You will receive a verification code via SMS

6. Enter the SMS verification code and click “Next”

7. Answer the secret question

You may skip this part but some online services may be delinked for security reasons

8. You have successfully retrieved your username!

You can now select your username to log in. If you have forgotten your password, click “Reset Password”


Last revision date: November 2020