Retrieve username

1. Click “Can’t log in?” on the login page

 

---

2. Select “I have received the verification code(s) and want to retrieve my username now” and click “Continue”

---

3. Enter the information required and click “Confirm”

---

4. Enter the verification code shown in the email

If you have registered your mobile number in your account, select “Yes” and click “Next”

---

5. Enter your registered mobile number and click “Next”

You will receive a verification code via SMS

---

6. Enter the SMS verification code and click “Next”

---

7. Answer the secret question

You may skip this part but some online services may be delinked for security reasons

---

8. You have successfully retrieved your username!

You can now select your username to log in. If you have forgotten your password, click “Reset Password”